Información Legal
Delivery, Return, Privacy and Payment Policies
Delivery Policies
• Deliveries of products for houses will be made MONDAY TO FRIDAY from 9:00 a.m. until 5:00 p.m..
• Orders for houses must be done with a minimum of 24 working hours before being delivered. Ex: If you want your order for Monday, you must make your purchase the Friday before.
• Once we receive your order, you will receive a message confirming the order and you will have access to choose the payment method of your choice, finalize the purchase and place your order. Any inconvenience can be reported through 849-352-3077 or our email: ventas@todofrescord.com, before the first 24 hours of receiving your order.
• On the day of delivery, you will be notified by telephone about the details of the person who will deliver your order, as well as the approximate time of arrival.
• Orders will be accepted at no minimum cost in Dominican pesos. The cost of shipping for residence varies depending on the sector of your address. These costs are NOT included in the purchase value and they will appear in detail in the order.
Return Policy
In each delivery, the customer must review the products together with the dispatcher, at the same time that the order is delivered, and check the status of the products contained in the packaging.
If any of your products are not in good condition, you must notify us via WhatsApp (849-352-3077) or mail: ventas@todofrescord.com, sending photos of the order the same day of delivery.
Once your complaint is received, the corresponding change will be made within 48 hours, if it is available in the warehouse, otherwise, the change will be made the following week at no cost.
We do not refund money after you have made your purchase with us.
Privacy and Payment Policies
It is Todo Fresco RD's policy to respect your privacy regarding any information that we may collect while operating our website. This Privacy Policy applies to www.todofrescord.com (hereinafter "we", "we" or). We respect your privacy and are committed to protecting the personally identifiable information that you may provide to us through the website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information that we collect through the website and does not apply to our collection of information from other sources.
This Privacy Policy, together with the Terms and Conditions posted on our website, sets out the general rules and policies that govern your use of our website. Depending on your activities when you visit our website, you may be required to agree to additional terms and conditions.
Security
The security of your personal information is important to us, but remember that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Protection of personally identifiable information
Todo Fresco RD does not disclose personally identifiable and personally identifiable information, except in the case of investigations by the official authorities of the Dominican Republic, therefore, by using the Todo Fresco RD website, you agree to the transfer of such information only in the case mentioned. Todo Fresco RD will not rent or sell personally identifiable and personally identifiable information to anyone. We reiterate that Todo Fresco RD could only provide potentially identifiable and personally identifiable information, in response to a subpoena, court order or other governmental request, trusting that the disclosure is reasonably necessary to protect the property or rights of Todo Fresco RD, third parties or the general public. If you are a registered user of www.todofrescord.com and have provided your email address, Todo Fresco RD may occasionally send you an email to inform you of new features, request your feedback, or simply keep you up to date with What's going on with Todo Fresco RD and our products? We primarily use our email communication to send this type of information, so we hope to keep this type of message to a minimum. Todo Fresco RD takes all measures reasonably necessary to protect against unauthorized access, use, alteration or destruction of personally identifiable and personally identifiable information.
Changes to the Privacy Policy
Although most changes are likely to be minor, Todo Fresco RD may change its Shipping, Returns and Privacy Policies from time to time, and at the sole discretion of Todo Fresco RD. Todo Fresco RD encourages visitors to frequently visit this page for changes to its Privacy Policy. Your continued use of this site after any change to this Privacy Policy will constitute your acceptance of such change. When necessary, an email will be sent notifying that there have been changes, and we will invite you to visit our website to find out.
E-commerce
Those who make transactions with Todo Fresco RD, when using the services and purchasing Todo Fresco RD products, are asked to provide additional information, including personal and financial information necessary to process those transactions, as necessary. In each case, Todo Fresco RD collects such information only to the extent necessary or appropriate to fulfill the purpose of the visitor's interaction with Todo Fresco RD. Todo Fresco RD does not disclose personally identifiable information other than that described below. The payments processed through Paypal, are not stored by Todo Fresco RD, but directly stored in Paypal, therefore, any claim will be left by the client, contact Paypal for technical support. Todo Fresco RD will collaborate as much as possible in solving problems related to our platform.
Payment Information
Our website has an SSL certificate for the trust of our customers. An SSL certificate serves to provide security to the visitor of your web page, a way to tell your customers that the site is authentic, real and reliable to enter personal data. Said certificate is a security protocol that makes your data travel in an integral and safe way, that is, the transmission of data between a server and a web user, and in feedback, is fully encrypted or encrypted. The fact that the data travels encrypted, we mean that mathematical algorithms and a system of keys are used that are only identified between the person browsing and the server. By having a reliable SSL certificate, the data will be encrypted, and we can ensure that no one can read its content. An SSL certificate implements the preferred web security model, it contains digital keys that protect the integrity of your data when sending and receiving. Servers that run SSL create a path with a unique encryption for private sessions through the Internet, the public key of the server is available to anyone. That is why they use a public key and a private key: The public key is to encrypt the information, the private key to decrypt it.
Online payments will be made through the world-renowned payment processor Paypal, which has its own policies, terms and conditions, and its reading is public domain. You can see the terms on the Paypal website HERE
FAQ's
Do I have to register to buy?
No, it is not necessary. You can make your purchase smoothly as a guest user. At the time of completion, you will be asked for your personal and shipping information. Once your purchase is complete, an email will be sent to you with your order and another with your new username and password. This username and password is created from the data provided at the time of finalizing the purchase. Said data can be changed at any time in the "My Account" section or by following the link that will be provided in the informative email.
To learn more about the use of the data stored on this website, see our section on Delivery, Return, Privacy and Payment Policies
How can I pay?
In case of any inconvenience, you can report it through +1 849-3523077 or write to us at ventas@todofrescord.com
How long in advance should I place my order?
TWENTY-FOUR (24) HOURS - OR THE SAME AS ONE (1) BUSINESS DAY BEFORE DELIVERY DAY.
What days do you deliver?
From MONDAY to FRIDAY from 9:00 a.m. - 5:00 pm.
Are there shipping costs?
The cost of shipping depends on the area where you live and is not included in the purchase. Example: If your purchase was RD$ 1,000.00 the total of your final order will be RD$ 1,000.00 + shipping.
Do the products come in bags?
Some products. To help the environment and reduce growing pollution, we deliver the products bag-free, transporting them in a box to your home. Kindly have your own bags (preferably reusable, boxes or containers to receive them).
What happens if I can't make the purchase online?
Write us via Whatsapp (849-352-3077) or email (ventas@todofrescord.com) and report the inconvenience to help or assist you.
What do I do if a product arrives in bad condition?
In each delivery we ask the buyer to verify the status of our products "in situ", that means, in the very same moment of the delivery, in front of the dispatcher. In case of a problem with a product in poor condition, you must take a photo of it and send it to the customer service number via WhatsApp to confirm, and we will proceed to replace the product. If you are not satisfied, we will take the case according to our purchase and return policies. See Return Policies
849-352-3077
ventas@todofrescord.com
